We only deliver to delivery addresses in the member states of the EU. We do not ship to countries outside the VAT Union of the EU (including overseas territories).
The goods leave our warehouse in an impeccable condition and are protected against damages in transit. The goods are insured against damages during shipment and the condition is checked before shipment. Therefore, please examine the shipping carton for damages before you open it and take a photograph of possible damages to the packaging. Should in this unlikely case the product also be damaged apart from the packaging this must be communicated to the logistics company on site. Please also contact us by e-mail under firstname.lastname@example.org or by telephone from Monday to Thursday 8 am to noon and 1:30 pm to 5 pm, Friday 8 am to 2 pm under +49 89 3816060. If you call after hours, please leave a message and we'll return your call on the next business day.
The articles will be delivered within the EU (excluding overseas territories of some EU countries) from a value of 50,00 € at the expence of Ingo Maurer GmbH from Munich. For deliveries up to a value of 50,00 € we charge a fixed fee for dispatch of 5,90 €.
Express shipping is available upon request. In the event of return the shipping costs will not reimbursed.